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Customer Management
At Ocean Infotech, we offer a Customer Management System
that helps businesses organize, track, and enhance customer
interactions efficiently.
At Ocean Infotech, we offer a Customer Management System that helps businesses organize, track, and enhance customer interactions efficiently.
Customer Database & Profile Management, Store and manage complete customer information, including contact details, preferences, and history. Categorize customers based on demographics, purchase behavior, and loyalty status.
360° Customer Interaction Tracking, Track every interaction, including calls, emails, chats, and in-person meetings. Maintain detailed customer history for personalized engagement.
Lead & Contact Management, Capture and convert leads into loyal customers. Assign leads to sales representatives for effective follow-ups.
Automated Follow-ups & Reminders, Schedule automatic email and SMS follow-ups. Get instant reminders for pending tasks and customer inquiries.
Loyalty & Reward Program Management, Track customer loyalty points, discounts, and reward programs. Enhance customer retention with personalized incentives.
Ticketing & Customer Support Management, Manage customer queries, complaints, and support tickets efficiently. Assign, track, and resolve issues with a structured workflow.
Real-time Analytics & Reports, Gain insights into customer behavior, sales performance, and engagement levels. Custom dashboards to monitor customer interactions and trends.
Integration with CRM, ERP & Marketing Tools, Seamless integration with existing CRM, email marketing, and ERP systems. API support for smooth data synchronization.
Processes
Customer Data Collection – Capture and store customer details securely.
Customer Segmentation – Categorize customers for targeted marketing.
Follow-ups & Engagement – Automate reminders and personalized communication.
Interaction Management – Track and manage communication history.
Performance Analysis – Analyze customer data to enhance business strategies.
Customer Support & Issue Resolution – Handle customer concerns efficiently.
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WHY CHOOSE US
Centralized Organized Keep all customer data in one place.
Cloud-Based Secure Access customer information from anywhere with top security.
Customizable Scalable Designed to fit businesses of all sizes and industries.
24/7 Support Get expert assistance whenever you need it.
Truly white labeling services and also we are happy to work under NDA.
1 Week Free trial (This applies if you hire a dedicated resource from us.)
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What Our Customers Say?
Director SNJ Biotech | India
Working with CRM was an outstanding experience. The team was professional, efficient, and truly understood our vision. We’re thrilled with the results and highly recommend them!
